Customer care
All you need to know
If you need help with an order, tracking or initiating a return, our advisors are available Monday to Friday from 9 AM to 18 PM (CET).
Contact us
We will respond to every email within 24 business hours, Monday through Friday. Please fill out this contact form.
Delivery & Returns
Anything we want to let you know about shipping and returns.
FAQ’s
Find the answer(s) you need here.
Sell Your Bag
Receive a personal offer within a few hours. Sell now
Make a Request
We do our best to find bags for our customers on request. However, this might take up to 6 months.
You can only create 3 requests at a time
Please remove one of your current bag requests to submit a new one.
We successfully received your request
It may take up to 6 months to find your dream bag. We will approach you via e-mail, once this is the case.